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"With Fulfilio's support, we have achieved a 25% increase in order volume. The team consistently delivers on time and provides weekly updates to ensure transparency. Their continuous drive to improve services and exceed expectations makes them exceptional partners."
Operational Excellence Leader
Consumer Goods Company
The client's company was founded in 1911 as a small confectionery business and has since grown into a global industry leader, offering a wide range of products and services. The company operates based on well-defined core values that form the foundation of its business strategy.
Over the decades, the company expanded internationally, evolving its organizational structure and transitioning to independent executive management in 2001. Its headquarters are located in Virginia.
The company has secured a strong market position by consistently executing a long-term vision and maintaining a stable management model. In 2022, its annual revenue exceeded $47 billion.
The client was looking for a logistics partner capable of accelerating order fulfillment, increasing operational capacity, and providing access to best practices and expert knowledge in fulfillment. The key requirement was implementing a scalable solution while maintaining the highest service standards.
The client sought a partner who could enhance order processing speed and improve delivery quality. Through collaboration with Fulfilio, the client achieved record-breaking results in the first month. A commitment to continuous improvement and a partnership-driven approach increased shipment volume significantly, supporting further business growth.
Scaling Operations
In the first year of collaboration, order volume increased by 25%. By optimizing logistics processes and ensuring efficient management, Fulfilio enabled the client to scale operations while maintaining high-quality service.
Operational Efficiency and Delivery Quality
Fulfilio implemented solutions that improved the quality of delivered packages, leading to record-breaking results within the first month of collaboration. Continuous process improvements translated into higher customer satisfaction.
Transparent Project Management and Rapid Communication
The project was executed according to a structured timeline, with weekly progress reports ensuring complete transparency. Regular in-person meetings allowed quick adjustments to evolving client needs, significantly enhancing overall efficiency.
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The client partnered with Fulfilio through Negoprocess based on high ratings, cultural fit, and recommendations.
Between 2 and 5 Fulfilio specialists were assigned to the project and responsible for handling customer orders comprehensively.
In the first year of cooperation, it was possible to increase the volume of processed orders by ¼ and significantly improve the quality of delivered packages. Already in the first month of cooperation, record results were achieved, which were the result of constant efforts to optimize processes and a partnership approach on both sides.
The project was managed according to the agreed schedule, and progress was reported weekly in detailed summaries. The main form of communication included face-to-face meetings, which allowed rapid response to current needs and challenges.
The most outstanding aspect of the partnership was Fulfilio's approach to continuous improvement—both in daily operations on the sales platforms and in its own operating standards. During the second half of 2024, aligning the quality of deliveries with customer requirements was also refined, allowing expectations to be fully realized.
Project in numbers
increase in order volume
in the first year of cooperation
satisfaction
processed orders
The client decided to work with Fulfilio, looking for a partner who would speed up order fulfillment, increase operational capabilities, and provide access to expert knowledge.
Thanks to high ratings, cultural fit, and recommendations, the project began with a team of 2–5 Fulfilio specialists.
In the first year of cooperation, a significant increase in order volume and improved delivery quality were achieved. Previous sales records were broken already in the first month, and thanks to constant process optimization, the client was able to scale the business effectively.
The key elements of success were transparent project management and a partnership approach. Regular progress reporting and direct communication allowed for quick adjustments of activities to the client's needs. Fulfilio not only streamlined daily logistics but also raised operational standards, supporting long-term business development.
FULFILIO has optimized packaging processes and introduced new forms of delivery to customers. The company constantly seeks non-standard solutions that translate into more significant growth and customer satisfaction. We meet rigorous quality requirements and continuously improve by implementing modern solutions. The key to achieving these effects is trust, which we build through transparent management and a partnership approach.
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Fulfilio Sp. z o.o.
Klimczaka Street 1
02-797 Warszawa
NIP: 522-30-90-899, KRS: 0000675541, REGON: 367184406
District Court for the Capital City of Warsaw Warsaw, 13th Commercial Division
Share capital PLN 6,091,950.00 fully paid
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