The e-Commerce sector is snowballing – according to forecasts presented by the eCPodatkowe portal, the global value of online sales is expected to reach $7.72 trillion by 2025.*
*Source: eCPodatkowe
However, this dynamic growth brings numerous challenges. These include logistics management, which is becoming increasingly complex. Customers expect faster deliveries while operational costs continue to rise. As a result, many online store owners need more warehouse space, efficient shipping processes, and difficulty handling returns during peak sales, contributing to declining trust in a given brand.
In response to these challenges, we decided to speak with Dominik Plichta, our Manager of the e-Commerce business line, about solutions that help e-Commerce companies optimize their logistics and effectively scale their operations. We also asked how modern technologies, flexible cost models, and his team’s experience support entrepreneurs in overcoming these problems and achieving success in a demanding market.
Learn how Fulfilio transforms e-Commerce logistics and why investing in our services is worthwhile.
What unique logistics solutions does Fulfilio offer for the e-Commerce sector?
Fulfilio provides comprehensive end-to-end services that include many logistics processes for e-commerce, such as warehousing, order picking, packing, shipping, and return handling. We use modern Warehouse Management Systems (WMS) and Order Management Systems (OMS). These systems enable quick integration with e-Commerce platforms, ensuring flexibility and operational efficiency for our clients. We aim to modernize our systems to better manage warehouse inventory and internal processes. This allows our clients to focus on growing their businesses while we handle all logistics.
What benefits does outsourcing logistics services bring to e-Commerce companies?
Outsourcing allows companies to reduce fixed costs, converting them into variable costs, which is especially important in the dynamic e-Commerce environment. Our clients often entrust us with warehousing, shipping, and returns management. This allows them to focus on their core business while we ensure operational efficiency. Our experience and market trend expertise further support their growth. For many years, we have actively supported not only the development of e-Commerce companies but, thanks to our vast market and technical experience, we also advise our clients on the best logistics solutions. We offer flexible warehousing services, such as no fixed fees during slow sales periods, and provide advice on packing and order picking to help clients avoid unnecessary costs.
How do fulfillment services impact e-Commerce growth?
Our solutions improve operational efficiency and enhance customer service quality. By leveraging modern tools like client system integrations, we can jointly monitor every shipment, sale, and demand in real-time.
Additionally, our partners build end-customer loyalty thanks to fast deliveries and flexible cut-off times. Our efforts result in swift order execution, which translates into noticeably faster product delivery. Furthermore, we proactively respond to customer expectations. We regularly monitor the NPS, allowing us to improve our processes continuously. Such feedback informs us about what is not working and provides insights into current market needs, which we strive to meet as a business and logistics partner.
How does Fulfilio support clients in scaling operations to new markets?
We handle millions of shipments annually to over 40 countries, giving us a unique international logistics experience. Through favorable agreements with couriers and packaging suppliers, we help our clients minimize costs. Additionally, we offer advisory services regarding local regulations, which are crucial for companies planning to expand into European or Asian markets. Our partners—Taxology and Topolski Group—provide invaluable support on tax, legal, and related issues for clients operating within the European Union.
What challenges do e-Commerce companies face, and how does Fulfilio help solve them?
We frequently encounter typical e-Commerce challenges such as long delivery times, damaged shipments, or seasonal sales fluctuations. Our clients also often seek to outsource parts of their logistics services rather than full fulfillment. What we do for them includes reducing delivery times through strategically located warehouses, ensuring proper packaging of goods, and flexibly adjusting resources to meet seasonal sales peaks.
Because we invest and operate in Poland, we are an excellent partner for any e-Commerce company looking to operate within the European Union. Thanks to our location, pricing, and skilled workforce, our solutions guarantee peace of mind for our clients, knowing that their logistics processes are in capable hands.
What investments does Fulfilio plan to maintain competitiveness in e-Commerce logistics?
Automation and robotics are the future of logistics, so we are actively investing in modern warehouse management systems and technologies that support demand forecasting. The recent acquisition of a majority stake in SellerSwitch allows us to offer even more comprehensive services, including managing sales on major marketplace platforms.
Summary
Fulfilio is more than a logistics company—it is a partner that supports e-Commerce growth at every stage. Through advanced technologies, flexibility, and a strategic approach, the company solves its clients’ current problems and helps them scale their businesses in the global market.
